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Plan, Organize, Monitor all operational activities to avoid Lost Time Incidents (LTI) to Zero level at the work places, enhance the quality of working/operational procedures and standards to avoid physical injuries, carryout checks for any environmental Hazards , rectify and pre-empt them & then and there by ensuring the facility, resources, the overall Health, Safety and Environment of everyone involved are protected fully upholding the Group’s operational & Business objectives.
Accordingly the processes developed and implemented conform to ISO 9001, ISO 14001 and ISO 18001 series of standards and the organization is in the process of getting certified to Integrated Management System Standard covering all the above International standards by a reputed accreditation body.

Quality is a degree of excellence, which is ever changing. Every member IN OTC is involved in managing how we can improve today, tomorrow and long into the future. The aim of our quality management system is to ensure that:

o We deliver a quality service to maintain excellent customer relations
o Customer satisfaction remains inherent to our business
o Our customer’s requirements have been fully understood and met
o All work is carried out consistently to a defined standard
o We have the skills and resources to fulfil our customer requirements
o Our staff are fully trained and involved in quality improvement
o We strive to continuously improve our systems and procedures
o We only use services that meet our own quality assurance standards
o A professional approach to customer interface is maintained at all times
o Any complaints are dealt with efficiently and within an acceptable time period